"Accessible tourism is the ongoing endeavour to ensure tourist destinations, products and services are accessible to all people, regardless of their physical limitations, disabilities or age." - Tourism Australia

“True succession planning takes time – it is a process, not an event.”

We all dream of the day when we can retire – whether it is to spend more time with family and friends, volunteer, to travel, take time to sit on the beach and read a book, play golf or to simply have more available time to enjoy life.

But, when you own your own business, there is a lot more involved than handing in your resignation letter, collecting your last pay check and exiting stage left. Planning for this moment often begins long before you can start enjoying the benefits of more time.

Genuine sustainable and responsible tourism is more than recycling paper and glass, only including seasonal produce in menus or using electronic key card systems that ensures energy usage only occurs when a room is occupied.

GOPPAR or Gross Operating Profit per Available Room is a metric that compares hotel revenue with expenses.  It benchmarks your monthly profitability as it includes all expenses incurred within the month.   

The attraction of identifying the one ‘big idea’ to implement within our business to achieve immediate success is frequently the pathway that many owners choose to take and, whilst it can have the desired outcome - more frequently than not, it can be establishing unrealistic objectives on yourself, your team and ultimately your business.