Why aren’t my OTA rates visible?
Property Overview
Location: CBD
Type: Serviced Apartment Hotel
Rooms: 120
The Opportunity
The property contacted RevenYou after receiving repeated calls from guests and Online Travel Agent (OTA) market managers advising that rates for the following year were not visible online.
The onsite team had checked their Property Management System (PMS) but could not identify the cause of the issue. Meanwhile, the lack of forward rate visibility was already impacting OTA ranking, reducing bookability and putting future revenue at risk.
What We Did
This is a common challenge we see across the industry – and is it rarely caused by a single system. PMS platforms, channel managers and OTAs each manage rate visibility differently, meaning issues can arise at multiple points across the distribution ecosystem.
RevenYou took a holistic, end-to-end diagnostic approach:
• Checked live rate visibility by acting as a guest, searching incognito via Google Business Profile.
• Reviewed PMS rate plan settings to ensure all applicable rates were extended at least 720 days forward or set without expiry.
• Confirmed channel manager settings were pushing rates a minimum of 365 days ahead.
• Audited OTA rate plans to ensure standard rates did not have unintended expiry dates.
• Set the standard room-only rate to “sell to end of inventory” to ensure a valid rate was always visible.
• Updated pricing strategy and minimum stay rules to align with confirmed and anticipated event dates.
Our understanding of how the technology stack functions end-to-end allowed us to quickly isolate the issue and correct it across all platforms.
The Results
The impact was immediate and measurable:
• Full pricing visibility restored 365 days in advance.
• A clear, sustainable pricing strategy implemented.
• Minimum stay rules optimised for peak and event periods.
• OTA ranking restored to page one.
• Increased booking confidence and a reduction in inbound rate queries.
With more than 80% of OTA bookings made from page one, regaining this visibility had a direct and positive effect on revenue performance.
Why Working With RevenYou Made the Difference
Specialist expertise
• The property lacked the time and technical understanding required to diagnose the issue.
• RevenYou’s deep knowledge of PMS platforms, channel managers and OTAs meant we knew exactly where to look.
Speed and accuracy
• Full rate visibility was restored within 24 hours.
• Our structured diagnostic process eliminated guesswork and delivered fast, reliable results.
Integrated approach
• We reviewed the entire distribution ecosystem, not just one system.
• The issue was resolved at the source and prevented future recurrence.
Confidence and clarity
• The property now has a clear, forward-looking pricing strategy.
• Their systems are aligned, stable and optimised for conversion.
If your property is experiencing visibility, pricing or distribution challenges, RevenYou can help identify the issue quickly and ensure your systems are aligned to support sustainable revenue growth.
