Frequently Asked Questions

  • RevenYou is a boutique accommodation outsourcing partner focused on delivering personalised, results-driven solutions. Unlike larger providers, we take the time to understand your unique challenges and goals, ensuring every strategy is tailored to your property.

    Here’s what sets RevenYou apart:

    • Dedicated point of contact: you will collaborate with a real person who knows your business inside out, not a faceless ticketing system.

    • Hands-on collaboration: we integrate with your team, providing day-to-day support and guidance.

    • Accessible and responsive: no call centres, no support numbers, no generic emails - just direct access via phone or email whenever you need us.

    Our approach is simple: real people, real relationships, real results.

  • At RevenYou we provide end-to-end solutions designed to accelerate growth for hotel, motel and serviced apartment providers. Our services cover the four key pillars that drive revenue:

    • Revenue strategy: we analyse your current performance and develop tailored strategies to maximise profitability and growth.

    • Sales optimisation: from refining your sales process to improving conversion rates, we help you close more bookings and deals effectively.

    • Marketing solutions: we create and implement data-driven marketing campaigns that attract, engage and convert your ideal guests and customers.

    • Distribution & Channel Management: we optimise your distribution networks and partnerships to ensure your rooms reach the right markets efficiently.

    Every service is customised to your business goals, ensuring measurable results and sustainable growth.

  • At RevenYou, there’s no one-size-fits-all pricing. We create completely bespoke packages tailored to your property’s needs, budget and business goals. Every hotel, motel and serviced apartment is unique, so we take the time to understand your challenges and objectives before designing a solution that delivers maximum impact.

    Whether you need:

    Your package will be built exclusively for you, ensuring it aligns perfectly with your vision and priorities. We collaborate with you every step of the way to guarantee success, focusing on hotel revenue management and direct booking growth to drive measurable results.

  • RevenYou offers flexible, scalable packages designed to suit properties of all sizes and needs. Our entry-level option starts from just 10 hours per month, focusing on core Revenue Management and Distribution services - an ideal starting point to ensure your property is priced competitively and easily bookable.

    From there, we can scale up to comprehensive solutions that include sales and marketing support, giving you the tools to grow direct bookings and reduce OTA reliance. Every package is tailored to your goals, budget, and operational requirements, so you have complete control over the level of support you need.

    Our approach is simple: collaborate with you every step of the way to deliver measurable results in hotel revenue management and direct booking growth.

  • We offer complete flexibility. Depending on the package you choose, your contract can range from one month to a full year - so you’re never locked into a commitment that doesn’t suit your needs.

    At RevenYou, every package is designed to turn your goals into reality. We take the time to understand your business and create a tailored solution that aligns with your vision, budget, and operational requirements. Whether you need short-term support or a long-term partnership, we’ll build a plan that works for you and collaborate every step of the way to ensure success.

  • No. We will never ask you to change your existing systems. At RevenYou, we understand the investment you’ve made in your current technology, so our focus is on optimising what you already have. Our team works within your hotel or motel’s existing platforms to ensure they are configured and used effectively to maximise revenue and profitability.

    By fine-tuning processes and leveraging your current tools, we help you achieve better results without the disruption or cost of switching software.

  • At RevenYou, we’re highly experienced in system transitions and upgrades. If you’re considering a change, our team will collaborate closely with you to identify the right solutions for your property - whether that’s a Property Management System (PMS), Channel Manager or Revenue Management System.

    Every recommendation is tailored to your style of accommodation, budget, location and operational needs. We also ensure any new system integrates seamlessly with your existing setup, making life easier for your onsite team while improving efficiency and profitability.

  • At RevenYou, we’re committed to staying connected and supporting you every step of the way. You’ll hear from your dedicated consultant at least once a week, with regular email updates in between those key touchpoints.

    Our team of in-house experts, based in Australia and New Zealand, are available during normal office hours for calls and emails. If you need help outside your scheduled check-in – you can simply call us or email team@revenyou.com.au, and the next available consultant will respond promptly.

  • Getting started with RevenYou is simple. Here’s what we need from you:

    1. Signed contract: outlining the scope of works, pricing, our terms and conditions.

    2. Prepayment for the first month: to confirm your onboarding.

    3. Completed onboarding document: detailing your property (so we don’t need to chase details like stairs, lifts, safes or restaurants).

    4. System access: to your Property Management System and other relevant platforms.

    5. Introduction call: with your dedicated RevenYou team to align on goals and expectations.

    Once these steps are complete, we begin immediately. From day one, we collaborate with you every step of the way to ensure success.

  • At RevenYou, we understand that a strong working relationship is essential for success. If you feel your current consultant isn’t the right fit, that’s perfectly understandable. We have a team of experienced consultants and can quickly assign someone better suited to your team and business goals.

  • At RevenYou, transparency isn’t just a promise - it’s part of our brand. At the end of each month, you’ll receive a detailed report outlining the work completed and the results achieved. This report covers all service areas you’ve engaged us for - Revenue, Sales, Marketing and Distribution - giving you a clear view of performance. We then schedule a monthly follow-up to take you through the results and discuss plans for the upcoming quarter.

    Our goal is to ensure clarity, confidence and accountability, so you always know exactly what’s been done and what’s next.

  • At RevenYou, we believe in building sustainable, long-term growth rather than chasing short-term fixes that look good on paper but don’t deliver lasting results. Here’s what to expect:

    • Month 1: we review your current position, identify opportunities and implement quick wins to set the foundation.

    • Month 2: we align your systems with industry best practice and introduce a pricing strategy designed for profitability.

    • Month 3 onwards: we launch targeted sales and marketing activities while refining earlier changes for maximum impact.

    Our approach is strategic and results-driven, ensuring every step moves you closer to your goal - whether that’s increasing revenue, building new sales channels, driving brand awareness or preparing to sell your business at a higher profit.

  • Yes, we do. At RevenYou, we’re passionate about helping accommodation and hospitality teams build confidence and capability. We offer a range of mentoring sessions delivered via video link, providing practical, hands-on guidance tailored to your business needs.

    Whether your team is new to the industry or looking to upskill, we can support you every step of the way. Alternatively, we can simply be that trusted resource you call when you’re unsure what to do next.

    Our consultants bring deep expertise across revenue management, sales, marketing and distribution, so there’s no challenge too big or too small that we can’t help to resolve.

  • At RevenYou, your business is always in trusted hands. While our team works remotely, we never subcontract work overseas. Every RevenYou consultant you work with is an experienced professional - a proud Aussie or Kiwi - who understands the local market and the world in which you operate.

    This means you benefit from genuine industry expertise and insights tailored to the accommodation and hospitality sector in Australia and New Zealand.

  • At RevenYou, we specialise in helping accommodation and hospitality businesses increase direct bookings - without relying on discounting. Lowering prices isn’t the solution; driving more qualified traffic to your website is.

    We invest time and expertise in analysing your business to uncover opportunities and create a tailored strategy. This plan details what needs to happen to boost visitation to your website and, most importantly, how to convert those lookers into bookers.

    Our approach combines smart pricing strategies, optimised distribution channels, and targeted marketing campaigns to ensure sustainable growth and improved profitability.

  • Absolutely not. At RevenYou, collaboration is at the heart of what we do. We’re committed to collaborating seamlessly with your entire team because strong partnerships deliver the best results.

    We believe open and honest communication is key, and sharing information at every stage ensures alignment and success. Simply introduce us to your marketing team, and we’ll make sure everyone stays informed and working towards the same goals.

  • At RevenYou, we take a proactive approach to driving new business for accommodation and hospitality operators. Here’s how we do it:

    • National accounts: we maintain a detailed database of national accounts that we speak to regularly. These accounts are constantly looking for new properties and share location lists where accommodation is needed.

    • Local prospecting: we review your database of past guests and clients to identify potential opportunities, then analyse patterns to target the right prospects.

    • Strategic outreach: our team leverages industry connections and market insights to uncover additional business opportunities that align with your goals.

    At RevenYou, we leave no stone unturned when it comes to finding new revenue streams for your property.

  • Yes, we do. At RevenYou, we’re proud of the results we deliver, and our clients are happy to share their experiences. You can:

    • View testimonials on our website.

    • Read authentic reviews on Google.

    • Explore case studies that highlight real success stories.

    All of these are genuine and accurate. If you’d prefer to speak directly with someone, let us know and we’ll check if one of our clients is happy to take a call on our behalf.